Rochelle's Boutique

RETURN POLICY

Rochelle’s offers only the best brand name merchandise of the highest quality. If you are not satisfied with your purchase, simply email us to return the item in its original, unused & undamaged condition (including all original packaging and tags attached) within 14 days for exchange or store credit, less shipping costs.

Rochelle’s does not offer CASH refunds or credit back on credit/debit cards. Exchange or store credit only within 14 days of purchase with original receipt and tags attached. After 14 days, item can only be accepted for exchange or store credit at value of item in-store at that time and with approval . All store credits valid forever with no expiration date on gift certificates or store credits. Store credit can be used online by making an online order and letting us know the amount of store credit. Once you have placed your order, you then mail in your store credit slip to either of our store locations where it will be processed accordingly.

Jewelry, handbags, undergarments, swimwear & shoes are FINAL SALE. All items purchased on sale or at a discount are sold in As Is condition and are FINAL SALE. All items returned damaged in any way as well as special orders cannot be accepted for exchange or store credit.

Online credits cannot be used in-store without previous approval.

If you have any questions or concerns regarding your order or our policies, please contact us at Customerservice@rochellesboutique.com.

Merchandise Exchanges

Rochelle’s strives to offer you the best designer merchandise at the best possible value. In order to do so, we may not always carry large quantities or every size. Therefore, sometimes an item may be shown as available online but can be sold in the store that day. If you are concerned about not receiving the item specified, come to our store locations in Watch Hill, RI or Mystic, CT to make your purchase.

How to Make a Return:

Please note: Not all items can be returned/ exchanged. If you need another size or would like to return what you have ordered for exchange or credit, email us at customerservice@rochellesboutique.com. If item is available, we will process your exchange or return once we receive your item in in its original condition with original tags attached.

Email Customerservice@rochellesboutique.com for a Return Merchandise Authorization Number. All merchandise that is purchased at www.rochellesboutique.com must be returned by shipment to our website address and will not be accepted by walk-in at the Watch Hill, RI or Mystic, CT store without previous arrangements.

Please note we will not process returns without the return number on the outside of the box. Items without an RMA number may be refused or exchanged for a store credit minus a restocking fee. Any items returned in less than perfect condition will be sent back at the customer's expense. We apologize, but we cannot offer price adjustments on previous sales for coupon codes or limited time promotional offers. Please make sure when returning your package to use a traceable method as we cannot and will not credit packages that we have not received. Please include a brief explanation for the return/exchange and ship the item(s) to the following address:

Rochelle’s Boutique Online Returns
ATTN: Rochelle LaRue
RMA (NUMBER)
114b Bay Street
Watch Hill, RI 02891

Again, please note: Jewelry, Hats, Handbags, Undergarments, Swimwear, & Shoes are all FINAL SALE. Items purchased on SALE or at a discounted rate are sold in As Is condition and are FINAL SALE.